return policy

At Decndecor we offer you 30 days to return any item from the date you receive your order, subject to the following conditions:

The items are undamaged, in a re-saleable condition and in the original packaging.

Please note for your reason for return on the delivery note (that came with your order) and put that in with the parcel. If you do not have a delivery note either print off a copy of your order confirmation or simply insert a letter which includes the following details –

Order Ref no. (DHC)
Customer name:
Address:
Tel no.
Product code
Reason for return.

We recommend that you return your item using a signed for service that provides you with proof of delivery to us. We will not be held responsible for returned items that are lost in transit.

Please note: Carriage costs are not refundable and return carriage is payable by the customer.

We will endeavour to credit your payment card within 14 working days of receipt of the returned item(s).

Goods will be refunded on the condition that they have not been used, fitted and are undamaged in the original packaging with fixings.

You will only be refunded your delivery cost if the return is as a result of our error (e.g. a faulty product, or incorrect shipment). If we agree to provide you with a refund we will credit your credit/debit card account within 30 days of receipt of the returned product.

You may cancel your order at any time prior to the order being dispatched.

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund you the amount paid for the goods in question.

Damaged/Faulty Goods

In the unlikely event that products are supplied faulty, have been damaged in transit or incorrectly delivered please email  [email protected] ensuring you provide the following details:

1. Please ensure you check your goods to ensure you are happy with them within 48 hours of receipt.
2. Where possible we also ask that you attach an image showing the fault/damage to the product you have received. In many cases this saves both time and money as replacements can often be sent without the need to return them to us first.